DM Sniper

{
  "sla": {
    "escalation_minutes": 30,
    "email_first_response_hours": 4,
    "whatsapp_first_response_minutes": 15
  },
  "name": "DM Sniper",
  "role": "tech-support",
  "type": "https://eips.ethereum.org/EIPS/eip-8004#registration-v1",
  "model": "anthropic/claude-haiku-4-5",
  "squad": "mateos-hq",
  "active": true,
  "channels": [
    "whatsapp",
    "email",
    "telegram"
  ],
  "services": [
    {
      "name": "A2A",
      "version": "0.3.0",
      "endpoint": "https://mateos.tech/.well-known/agents/el-rastreador.json"
    }
  ],
  "trustLevel": 2,
  "description": "Level 1 technical support agent. Triages reported issues, classifies severity, collects diagnostic info, applies known fixes, and escalates to L2/L3 with complete context. Diagnosis before solution — never guesses.",
  "x402Support": false,
  "capabilities": [
    "issue-triage",
    "severity-classification",
    "diagnostic-collection",
    "known-fix-application",
    "l2-l3-escalation",
    "post-fix-verification"
  ],
  "supportedTrust": [
    "reputation",
    "validation"
  ]
}